An e-commerce chatbot is a virtual shopping assistant powered by AI that provides instant customer support 24/7 and helps online retailers drive conversion, cross-sell and up-sell products.Without a doubt, an e-commerce chatbot is a new trend in the retail industry.
1. Analyze your customer service queries. Identify simple, repetitive questions that can be handled by a customer service bot.2. Calculate the percentage of chats that are made up of these simple queries.For example, your support gets 10,000 queries monthly, and you